Harness the power of online reviews to effect real, positive change
It’s important to know what people are saying about your organization. Our online Reputation Insight solution tracks the most popular provider-reviewing sites and consolidates all the information on one central, easy-to-use platform. It allows you to see at a glance not only online reviews, but also to dig deeper and discover trends and common experiences. You can also use this information to gain marketing insight into what your patients are actually saying about your providers.
According to a 2013 study conducted by Nielson, 68 percent of survey respondents said they trusted consumer opinions found online. For healthcare providers, this statistic could mean the difference between one person becoming a new, lifelong patient and another getting scared away from making that first appointment. The importance of online reputation can’t be underestimated.
Built for healthcare
There are lots of reputation monitoring tools online, but most come from industries with completely different business models than healthcare. Our Reputation Insight solution is the only reputation tool on the market that’s built specifically for healthcare. It tracks only the sites that matter to you. We use sites like Healthgrades, vitals, UCompareHealthCare, and more. Focusing on healthcare allows us to focus on the data that really matters to your organization.
Ramp up engagement
When you tune in and listen to the online conversation about your providers, you can begin building the case for why it should be important to them. With our automated, intuitive reports, providers will be able to see firsthand trends and issues that are being brought up online.
Service recovery for healthcare
Our Reputation Insight solution doesn’t just alert you to new negative reviews posted online. It helps you follow up with unhappy patients, keep track of when you contacted them, and resolve each complaint. Armed with this new information, your organization now has the ability to turn a negative patient review into a learning experience and an opportunity for growth.
Drill down and target improvement efforts as well as gain authentic marketing insight
What can you do with all the provider data we find online from consumers? You use it to dig deeper and discover trends and common experiences. What’s working and what’s not. You harness this information to gain marketing insight into what your patients are actually saying about your providers—in their own words. Find out what people want, and follow through.
We’re here to help you succeed
With Connect Healthcare, you’re not just getting a phone number for technical support—you’re teaming up with the most helpful, dedicated, and professional client success team in the industry. People are at the heart of what we do, and we’re committed to helping your organization succeed.
Reports at the click of a button
You can quickly generate reports that compile, summarize, and present provider and patient data clearly and cleanly. These reports help demonstrate and communicate successes to key stakeholders in your organization, providing concrete information in an easy-to-understand format.
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